Privacy Policy

At The Manbroiderer Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

The Manbroiderer Ltd is an embroidery and textile arts business offering kits, tools, workshops, and community engagement. Our website is www.themanbroiderer.com. You can contact us at sales@themanbroiderer.com.

2. What Information We Collect

We may collect and process the following data:

- Name and contact details (when you place an order, join a workshop, or subscribe to updates)

- Purchase and order history 

- Workshop attendance or feedback 

- Technical data, such as IP address, browser type, and device identifiers

- Marketing preferences

3. How We Use Your Data

We use your personal data to:

- Process and ship orders

- Manage workshop bookings

- Respond to queries or customer service requests

- Send marketing updates (if you've opted in)

- Improve our website and customer experience

We’ll never sell your data or share it for marketing purposes outside our business.

4. Lawful Basis for Processing

We rely on different legal bases depending on the use, including:

- Contract – to fulfil orders or bookings

- Consent – for sending marketing communications

- Legal obligation – to comply with tax and accounting laws

- Legitimate interests – to enhance our services

5. Data Retention

We retain personal data only for as long as necessary—usually seven years for purchases to meet tax requirements. You may request deletion of your data where applicable.

6. Your Rights

You have rights including:

- Accessing your data

- Requesting correction or deletion

- Objecting to or restricting data processing

- Withdrawing consent where applicable

To exercise your rights, email us at sales@themanbroiderer.com.

7. Cookies

Our website uses cookies to enhance user experience and understand how visitors use our site. You can manage cookie preferences through your browser settings.

8. Third-Party Services

We may use trusted third parties to support our services, such as payment processors, email marketing platforms, and website hosting providers. We ensure these providers are GDPR compliant.

9. Changes to This Policy

We may update this policy from time to time. We’ll notify you of significant changes through our website or direct communication.